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Software, Help Desk and User Support... 24 x 7
Our Partner in the area of Help Desk Support is a Canadian based, global Help Desk Out-tasking organization, with delivery centers in Victoria, British Columbia, Toronto Ontario and Bombay India. They serve over 200,000 IT activities per month originating in 80 countries worldwide with over 25,000 logins per month from end users and IT workers around the world. |
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These activities include a substantial range of ITIL based process tasks, including Incident, Problem and Change. Their unique model brings to bear proprietary service management software, which extensively automates ‘low value’ live touch points between Tier 1 agents.
Couple this technology with Near Shore (Canada) and Offshore (India) delivery centers, and reap the rewards of an extremely low cost, high value service offering that will provide you with more visibility into your IT Workers load, and total cost of service across the entire service chain.
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